Return and Refund Policy

Returns & Exchanges

Thank you for ordering from Colenth! If something wasn’t quite right, we are here to help.

Return Window
We accept return requests within 14 days of your package being delivered. To be eligible for a return, your item must be:

Unused, unopened, and in the same condition that you received it.
In its original, undamaged packaging.

Note: Due to the limited nature of our Asian imports, items that have been opened, used, or swatched (for pens/stationery) cannot be returned.

How to Initiate a Return
To start a return, please email our support team at support@colenth.com with:

Your order number.
A description of the item and/or situation.
A photo of the item in its original, unopened packaging.

Once approved, we will send you the return mailing address and a Return Authorization Number. Please do not send your purchase back to the manufacturer address listed on the package, as our curation team will not be able to process your refund there.

Return Shipping & Fees

Change of Mind: If you are returning an item simply because you changed your mind, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
Defective or Damaged Items: If your item arrives damaged or defective, please send us a photo of the damage within 24 hours of delivery. We will gladly send you a free replacement or issue a full refund at no cost to you.

Refunds & Store Credit
Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5-7 business days.
Alternatively, we can issue you Colenth Store Credit via an instant digital gift card, which never expires!